Skip to main content

Neuroscience and Negative Capability

Letter sent to The Guardian 18/04/26

I was pleased to see in Dr Hannah Critchlow's article (How to train your brain to see possibility instead of doom) that neuroscience has discovered the challenges of managing uncertainty, and of poet John Keats's concept of 'negative capability' as an important human capacity when facing 'not knowing'. These ideas are central to psychoanalysis and especially its application to organisations known as systems-psychodynamics. 

Wilfred R Bion (1897 – 1979) first suggested that the ability to remain “in uncertainties, mysteries, doubts, without any irritable reaching after fact and reason”, as Keats described, was an important state of mind for the psychoanalyst to nurture. In simple terms we might think of it as keeping an open mind and not rushing to premature conclusions. 

This was later applied in the context of providing consultancy to organisations where, for example, a leader's capacity to not know all the answers, to remain in a liminal space between knowing and not knowing, was seen as an important response to the uncertainty, complexity or ambiguity of many business situations. These are key skills for what Ronald Heifetz called 'adaptive change' and 'adaptive leadership'. 

Dr Critchlow rightly highlights that "In a rapidly changing world, the ability to tolerate uncertainty may be one of our most important cognitive skills."  A finding in my own research into how information technologies mediate organisational processes was that, as a response to the binary true/false reality generated by computers, negative capability may become the most important human attribute in a world of automation and jobs lost to AI. 

Anxiety drives us towards certainty and a false sense of knowing. The containment of that anxiety and ability to remain in uncertainty is central to the training of psychotherapists, organisation consultants and leaders at Tavistock Education & Training.


Comments

Popular posts from this blog

Digital transformations

This paper has been published as Waggett, N. (2025). Digital transformations: Exploring the human-technology constellation in our entangled organisations. Organisational & Social Dynamics 25(1) 52–72 (2025)  Organisational and Social Dynamics,  25, 52-72. doi: 10.33212/osd.v25n1.2025.52   ABSTRACT Work, organisations, and society have been transformed by digital technologies. Information and communication technologies are increasingly important to the management and delivery of human services. Significant sums are invested with the expectation that new technology will drive positive changes such as improving service user experience, efficiency, and outcomes. Sometimes the promises of technology are not fully realised. As researchers and practitioners in organisational and social dynamics it is important to understand how these technologies are affecting the ways in which we organise, communicate, and relate.  In this article I explore one aspect of this dynamic, ...

In the age of the smart machine (again)

In the age of the smart machine  How can we benefit from the opportunities of digitization and AI in ways that improve both the provision of services and the experience of those working in them? As a way of reflecting on the current imperative to benefit from the role-out of AI across business and public services, I have been re-reading Shoshana Zuboff’s seminal study ‘In the age of the smart machine’ . This book, published in 1988, traced the implementation of an earlier generation of computer technologies. Whilst AI has many different characteristics, opportunities and potential risks, I think Zuboff’s analysis continues to have relevance and can provide insight into what is happening today.  Automate or informate A key distinction Zuboff makes is between technology used to automate work processes or to informate them.   If technology is used only to automate work:  it can reduce skill levels, and dampen the urge towards more participatory and decentralized...

My week without a smartphone. What I learned about our relationship with technology.

A couple of weeks ago my phone and wallet were stolen from my bag which I had left unattended. Beyond the initial shock, what most affected me was the helplessness I felt without any means of payment or communication. I initially couldn’t think how I would get home. Fortunately, I was helped out by colleagues and when I got home was able to use my wife’s phone to cancel my bank cards and block the phone.   It took nearly 10 days to replace the phone and get up and running again. I quickly discovered how difficult it is t o do anything online without a phone ( like trying to buy a phone !) because of  two-factor authentication. Given my interest in how technology mediates our relationships , organisations and societies , this has been an instructive experience. What have I learned ?   Firstly, the initial feeling of helplessness is important to note. This suggests a high degree of dependency, not only in practical terms but also emotionally. I was fully invested in...