A couple of weeks ago my phone and wallet were stolen from my bag which I had left unattended. Beyond the initial shock, what most affected me was the helplessness I felt without any means of payment or communication. I initially couldn’t think how I would get home. Fortunately, I was helped out by colleagues and when I got home was able to use my wife’s phone to cancel my bank cards and block the phone. It took nearly 10 days to replace the phone and get up and running again. I quickly discovered how difficult it is t o do anything online without a phone ( like trying to buy a phone !) because of two-factor authentication. Given my interest in how technology mediates our relationships , organisations and societies , this has been an instructive experience. What have I learned ? Firstly, the initial feeling of helplessness is important to note. This suggests a high degree of dependency, not only in practical terms but also emotionally. I was fully invested in...
Creative thinking for organizations and leaders